We are here to help!

Have questions or need clarification? Our Member Support Team is ready to assist you. Whether you prefer to call or email, we're here 24/7/365.

By Phone

Call us at (877) 388-1915

For help with your membership, existing bookings or to book over the phone.

Tip: Please have your membership number or handy when you call. You can find your membership number on your profile page.

By Email

You can reach us at info@mountaineer.travel

For any travel requests or questions about the program. A Member Support Specialist will respond as soon as possible.

Tech Support

For technical issues with the website or app, email us at info@mountaineer.travel

Please include “TECH SUPPORT” in your email subject line for faster assistance.

Please note - Travel bookings and confirmations are handled by a third party technology and service provider contracted by West Virginia University to support Mountaineer.travel. If you need additional assistance, please use the contact information found on this page.